Your business is protected
SA Global Bridge is built to protect suppliers as much as buyers. From secure escrow payments to verified buyer networks and fair dispute resolution — we ensure you can export with confidence.
What Supplier Protection covers
Comprehensive safeguards designed specifically for Indian exporters operating in international B2B trade.
Secure Payment Escrow
All buyer payments are held in a secure escrow account before your shipment is dispatched. Funds are released to you once the buyer confirms receipt or after the dispute window closes — whichever comes first.
Verified Buyer Network
Every buyer on SA Global Bridge is verified before they can place orders or submit RFQs. This reduces the risk of fraudulent inquiries and ensures you only deal with serious, legitimate importers.
Dispute Resolution Support
In the event of a dispute, our dedicated resolution team investigates both sides fairly. Suppliers are given full opportunity to present evidence, and decisions are made transparently within defined timelines.
Intellectual Property Protection
Your product specifications, formulations, and proprietary information shared on the platform are protected under our confidentiality policy. Buyers cannot share or reproduce your data without consent.
Fraudulent Buyer Removal
If a buyer is found to be acting in bad faith — such as filing false disputes or attempting chargebacks without cause — they are immediately suspended and you are protected from any financial loss.
Shipment Verification
Our Shipment Verification programme provides an independent record of your dispatched goods, including weight, quantity, and condition at the time of handover. This protects you against false "not received" claims.
How Supplier Protection works
A transparent, step-by-step process that keeps your payments and reputation safe.
Receive buyer payment in escrow
When a buyer confirms an order, their payment is secured in escrow. You are notified and can proceed with production and dispatch.
Dispatch and upload proof
Ship the goods and upload your shipment documents (bill of lading, invoice, packing list) to the platform. This creates a verified dispatch record.
Buyer confirms receipt
Once the buyer confirms receipt and the inspection window closes without a dispute, funds are automatically released to your account.
Dispute? We investigate fairly
If a dispute is raised, our team reviews all evidence from both sides. Suppliers with proper documentation are protected throughout the process.
What is not covered
Please review the exclusions to understand the limits of our protection programme.
Disputes arising from incorrect product specifications submitted by the supplier
Delays caused by the supplier's own logistics or production issues
Claims where the supplier cannot provide proof of dispatch or shipment documentation
Disputes raised after the defined resolution window has closed
Force majeure events beyond the platform's control
Always keep your shipment documents ready
The strongest protection for any supplier is proper documentation. Always upload your bill of lading, commercial invoice, and packing list to the platform immediately after dispatch.